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***Tongues Wagging: The Value of Customer Service***

My hand trembled slightly as I reached for the phone. It was a call I wanted to avoid.

I shifted in my chair. I thought of a hundred other things to do.

I picked up the phone and pushed buttons anyway.

***Let Me Explain***

Justin, my nine-year old son, received a Canon digital camera from his grandparents over the holidays.

He’s a natural with a camera. He takes better photos than I do.

When he opened their gift a few days after Christmas, his eyes became wide and his smile reached from ear to ear.

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